Receiving standard edition key in BF3 Limited Edition PC packaging

[EvaUnit02]

SUMMARY: A number of people seem to be affected by this (source (http://www.gpforums.co.nz/showthread.php?s=&postid=8457509#post8457509)), so probably a mass packaging errors with the shipment of BF3 LE PC boxed retail copies that New Zealand received. My advice if you haven't already bought this game, GET A DIGITAL DISTRIBUTION COPY AND NOT ONE ON PHYSICAL OPTICAL MEDIA.

I received a standard edition key within the packaging of my BF3 LE (purchased from JB Hi-Fi Wellington). I got it sorted in the end after sitting in the EA Support Live Chat for at least an hour. I got given a new BF3 LE key, with all of the Origin pre-order exclusives attached:- Back to Karkand, Physical Warfare Pack, BF Play4Free equipment.

In case it might help others, I will post my chat log with the EA Support rep below. Please excuse all of my uneditable language mistakes.

You are now ready to chat with Danica.
you: hi
Danica: Hello my name is Danica
Danica: Thanks for contacting EA Games
you: I activated key on Origin which came packaged with my Battlefield 3 Limited Edition physical disc store bought copy. Origin doesn't say that I have that i have the Limited Edition
Danica: What can I help you with today?
you: my Origin email is [deleted]
you: i'm not happy about this
you: i bought the Limited Edition
you: is this for PC by the way
you: *this is for PC by the way
Danica: So you bought the PC Limited Edition physical copy through Origin and it is saying your code is for the Standard Edition, correct?
you: yes
you: no
you: i bought it from a shop
you: brick and mortar shop
you: i activated the key on Origin
you: it says i have the standard edition
Danica: Okay one moment to bring up your account please?
you: [deleted] is my Origin login
you: i can provide photos of the game case and my receipt as proof of ownership of BF3 Limited Edition, if needed
Danica: Okay first I will need you to verify first and last name, as well as your date of birth please.
you: my name is [deleted]
you: date of birth [deleted]
you: here, i have uploaded photos of my game case and receipt
you: [deleted link]
you: proof of purchase of my ownership of BF3 Limited Edition for PC
you: hello, are you still there?
Danica: Yes I am here.
Danica: Okay what I am going to need from you is the code that you have already.
you: ok
you: [deleted key]
you: hello, could I please get a progress update?
Danica: I am attempting to find this code right now.
Danica: I appreciate your patience with me, I have more than one chat going on at a time.
you: thank you
Danica: Okay what I am seeing on your account is that the code you have is for a Standard Edition, even though it is clear that you purchased the Limited Edition.
Danica: So because the code is already used I am not able to issue you a new code, and they have stopped distributing copies of the Limited Edition because that was only available with the pre-order and only for a certain amount of time.
Danica: What I can do for you though is offer you a code for a 20% discount at the origin store, in order to compensate you for this inconvenience.
you: so you can't give me an entitlement redemption docket for the Back to Karkand expansion or something along those lines?
you: because i bought the Limited Edition specifically to get the expansion for free
you: i have not happy with this resolution. it was packaging error on EA's part and 20% off coupon for Origin is adequate compensation by any means
Danica: Okay I would be happy to do that for you.
you: *is NOT adequate by any means
Danica: First, here is the code for 20% at the Origin store: [deleted]
Danica: And that is valid for one month.
Danica: Now I will generate you a code for the Back to Karkand expansion pack.
you: oh thank you
Danica: [deleted key]
Danica: Okay that code should work fro you.
Danica: Is there anything else I can do for you today?
you: hold a min, i'll try to activate the code in the Origin client
you: okay it works, thanks
Danica: Youre welcome.
you: now it's downloading the game again, all 11ish GB
Danica: Is there anything else I can help you with today?
you: is there a way to move my files over so i dont have to download the entire game again?
you: okay, thank you very much. i am very happy with this resolution.
you: feel free to end the chat session
Danica: I dont think there is a way to do that.
Danica: Thanks for contacting EA Games and I hope you have nice day.
The chat session has ended. Please contact us again if you need further help.


As for having to download the whole game again, this copy and paste trick from this BF3 Beta thread (http://www.gpforums.co.nz/showthread.php?s=&threadid=431180&perpage=35&pagenumber=22) works.


The copy paste trick works.


If you're a Telstraclear customer, go download the BETA files there.

Then Open Origin, find BF3 BETA and hit the download button.

Once it starts downloading, pause it and close Origin.

Now go find where it was installing the files to, e.g. C:/ProgramFiles(x86)/Electronic Arts/Battlefield 3 BETA

Now, extract the BETA files you got from ON3 into that folder and replace/write-over any duplicate files.


Once complete, restart Origin and hit the download button again. Origin should start downloading maybe 1-2% of files and then instantly stop and install the BETA, thus saving much bandwidth.

EDIT:-
Having two BF3 keys associated to your account confuses the Origin client (i.e. it tries to launch my uninstalled dud standard edition rather than the spiffy LE). The way around this is to hide BF3 standard edition from Origin.

1. Quit out of the Origin client.
2. Point Windows Explorer at C:\ProgramData\Origin\
3. Open InstalledGames.xml in a text editor (eg Wordpad).
4. Find the line in the config file with gameID="70619". Change the value of hidden="0" to equal 1.
5. Save the changes made.
6. Re-open Origin.

EDIT:-

Here's a visual example of the Origin client with both standard edition and LEs registered. You can see my dud standard edition there, to the left of the old BF3 Beta and the Limited Edition to the right.

http://iforce.co.nz/i/lktofffx.051.jpg (http://www.iforce.co.nz/View.aspx?i=lktofffx.051.jpg)

[=C=]

Yea it makes sense... why my game in origin only shows BF3 and not BF3 LE... ffs...

Their support is hit and miss.. Can On3/PT contact EA NZ directly and organize a process with them to sort out this shit... EA dropped the ball hard :(

[Retardobot]

What a mess.

Thanks for the heads up, Eva.

[Dr Woomanchu]

Man oh man I hope I don't have this problem. Buying physical disks is dead, dead, dead. An extra 2 day wait, plus delivery time, then this shit.... what a load of bollocks.

[Deagle]

Ahh ffs, I suspect I'm affected by the same issue. Origin is showing as BF3, rather than BF3 LE. Anyone got any idea on how to fix this?

[Retardobot]

Ahh ffs, I suspect I'm affected by the same issue. Origin is showing as BF3, rather than BF3 LE. Anyone got any idea on how to fix this?

Really? You're asking how to fix it in a thread that shows you how to fix it?

[Deagle]

Really? You're asking how to fix it in a thread that shows you how to fix it?

Well, I didn't take part in the beta, so I can't copy those files over. I'm not keen on downloading them again, specially at this late, and it's a bit of a wait for the chat thing. Plus I don't have any way of taking a photo to prove that I have the LE copy.

So if you have another way to resolve this, it would be appreciated.

[philo-sofa]

I have the Limited Edition but no physical warfare pack...

[Retardobot]

OP has provided steps to resolve.

Not EA's fault that you are refusing to follow them through.

[BeNZene]

I have the Limited Edition but no physical warfare pack...

I'm sure I saw a post from the DICE Community Manager saying it was coming soon (although fuck knows why it wasn't there on release?).

EDIT: Here it is - apparently it will be emailed to you:
http://www.tweetdeck.com/twitter/zh1nt0/~SXvAd

[philo-sofa]

OP has provided steps to resolve.

Not EA's fault that you are refusing to follow them through.
I've emailed them thanks for the concern lol. Was however wondering if anyone knew anything else as this may be a different issue, as Benzine has confirmed it may. That having been said apparently some people are running around with the PW pack stuff, albeit I haven't seen them.

[Retardobot]

I've emailed them thanks for the concern lol. Was however wondering if anyone knew anything else as this may be a different issue, as Benzine has confirmed it may. That having been said apparently some people are running around with the PW pack stuff, albeit I haven't seen them.

Wasn't talking to you ya big blouse! You got a post in before I made mine in response to Deagle's.

[philo-sofa]

Wasn't talking to you ya big blouse! You got a post in before I made mine in response to Deagle's.
Too fast for you... Yeah I did think your response was a tad harsh, my bad :) You don't have BF3 Rii?


I'm sure I saw a post from the DICE Community Manager saying it was coming soon (although fuck knows why it wasn't there on release?).

EDIT: Here it is - apparently it will be emailed to you:
http://www.tweetdeck.com/twitter/zh1nt0/~SXvAd
Cheers BenZene; is that for physical editions too tho I wonder?

[Retardobot]

No BF3 sirrah!

Soon hopefully.

http://iforce.co.nz/i/0g3pcakj.2dw.jpg

And then it'll be:

http://iforce.co.nz/i/ff4ugisg.csw.jpg

[=C=]

Well I just wasted a good 40 minutes with EA Support.

Amresh: Contact your retailer , this is not a packaging issue .
Amresh: Have a great day!
Amresh: Bye and take care!
Amresh:
The chat session has ended. Please contact us again if you need further help.

Hopefully PT will put some process in place otherwise i'll have to contact them tomorrow regarding my order :(

[Fubar]

I have the Limited Edition but no physical warfare pack...

Come join the queue with us on EA support

[Meat2Potatos]

Oh lordy, I've the above fault.

I'm calling PT tomorrow.

Bugger shagging around with ea.

[O-L-W-A-G]

Been there done that I just got "please wait atleat 6 hours but allow upto 24", so fucking much for "day-1" access. Should have just automaticly unlocked for anyone who logins in with limited edition.

[sadisticveneer]

Been there done that I just got "please wait atleat 6 hours but allow upto 24", so $#@!ing much for "day-1" access. Should have just automaticly unlocked for anyone who logins in with limited edition.

+10. Thought something was up with it :S

[Fubar]

Well it took 75 minutes from joining the queue.

End result after taking a photo of receipt, packaging, cd key etc I was told by EA that they could not help me as the information I had provided was invalid. wtf!

After asking how it can be invalid he replied that the cd key I had provided was not allocated to a physical copy and said good night and ended convo

Looks like Playtech will have to deal with this

[decap]

the key is to say you'll give them negative feedback if they end the chat. then they shit their pants and actually help you.

[=C=]

How do u give them negative feedback?

[Scorched_onion]

Is it meant to say limited edition in origin?

[decap]

How do u give them negative feedback?

after the chat ends youll get an email asking you to give feedback

[SmiLinSniPeR]

Yer mine says limited edition etc. When i opened it all up installed etc i noticed there was 2 codes on seperate printouts for the CD key and the PW pack unlock.

[Venomoose]

Meh, looks like there is a low success rate with EA support...

What can Playtech do about it?

[Scorched_onion]

Yer mine says limited edition etc. When i opened it all up installed etc i noticed there was 2 codes on seperate printouts for the CD key and the PW pack unlock.

Mine just says BF3. Where is the second code? i only have a code on the white sheet.

[Fubar]

Meh, looks like there is a low success rate with EA support...

What can Playtech do about it?

Don't have a choice but to go back to them seeing EA think I'm trying to defraud them. I purchased a Limited Edition and thats not what I recieved at the end of the day.

Also to clarify this is in no way Playtech's fault or error


Mine just says BF3. Where is the second code? i only have a code on the white sheet.

Same as me

[sadisticveneer]

Mine just says BF3. Where is the second code? i only have a code on the white sheet.

Ditto. This is really a shame :(

[Venomoose]

Don't have a choice but to go back to them seeing EA think I'm trying to defraud them. I purchased a Limited Edition and thats not what I recieved at the end of the day.

Also to clarify this is in no way Playtech's fault or error



Oh yeah, I didn't mean for that question to come across like that lol.

I bought my copy from Playtech too so I'm in the same boat.

[Zenith]

Don't have a choice but to go back to them seeing EA think I'm trying to defraud them. I purchased a Limited Edition and thats not what I recieved at the end of the day.

Also to clarify this is in no way Playtech's fault or error



Same as me

Still is playtech's problem, even if not their fault. They should be sorting this out and should have some clout with EA to get it fixed.

Mines still on the same courier Van that it was 20 hours ago according to the website, so I would be happy to have 2/3rds of the game now anyway.

[Scorched_onion]

Got mine from playtech too. Gonna try live chat 'support'. all i want is back to karkand

[EvaUnit02]

Ahh ffs, I suspect I'm affected by the same issue. Origin is showing as BF3, rather than BF3 LE. Anyone got any idea on how to fix this?
Seems that you haven't understood my OP. You have to contact EA Support Live Chat and try politely wring a Back to Karkland redemption key or BF3 Limited Edition key out of the tech support rep.


Well, I didn't take part in the beta, so I can't copy those files over. I'm not keen on downloading them again, specially at this late, and it's a bit of a wait for the chat thing. Plus I don't have any way of taking a photo to prove that I have the LE copy.

So if you have another way to resolve this, it would be appreciated.
What? You do not need the beta files, the general instructions for copying over a BF3 full installation are the same. I'll try to explain with more clarity here:-
1. I had already redeemed the wrongly supplied BF3 standard edition key on Origin and had the game fully installed and patched up on my PC.
2. The EA Support rep gave me a new BF3 LE key (w/ access to the Back to Karkand expansion). After I redeemed the key the Origin client started downloading BF3 from scratch.
3. I used the general instructions supplied for the "copy-paste trick" from that BF3 beta thread to be able to install/play my newcopy of the BF3 LE, without having to download everything again. I backed up my BF3 installation directory; uninstalled the standard edition; started up a download of the LE and then paused it; quit out of the Origin client; overwrote the newly created BF3 game directory with the one I backed up; launched Origin and resumed the "download" of BF3 LE. As a result the download was 98% complete and I only had to download ~200MB before being able to play.

[Scorched_onion]

Well they sent me a key for ltd ed (not just expansion) easy enough. Hopefully it actually works.

[Frontliner]

Can someone upload a pic of what the game should look like installed in origin as limited edition?

I think I've been effected, ordered through Mighty Ape..

In the case I got: The game (2 discs), paper about mass effect 3, MOH/Karkand flyer, white paper with CD key and the specact kit code

[Scorched_onion]

It should have limited edition in the name...

I got my new key but how do i change it on origin? i just reinstalled bf3 but it reinstalled with old key. How do I delete from origin?

[Frontliner]

Try uninstalling origin and deleting all the files associated with it

[Scorched_onion]

Its linked to my damn origin account.

[pop]

delete clientregistry.blob

[Scorched_onion]

where?

[Matt]

Same issue here with my PT copy, not saying LE :(

[Scorched_onion]

Fucking finally. I had to get ea customer help to remove my old cdkey for me. I had to wait 60mins first time and then she dcd before i could test new one then i had to wait for another person to remove old code and they were slow as fuck at replying so only took 2 hours and i still have to reinstall....

[<Spectre>]

I can't even find the EAs goddamned live chat...
Is it supposed to be here: https://help.ea.com/connect-with-us ? The only option I get is email...

Edit: Nvm country was set to UK for some reason. Changed to US and now the chat option is there (although greyed out atm).

[Menial]

Man oh man I hope I don't have this problem. Buying physical disks is dead, dead, dead. An extra 2 day wait, plus delivery time, then this $#@!.... what a load of bollocks.

getting old, every minute counts

[Growler]

Smae problem for me.

[Nostargate]

I have the Limited Edition but no physical warfare pack...

All mine went through with no issues whatsoever. :)

[winter]

How does one ensure they have the LE installed? now I'm worried :O

Mine just says Battlefield 3 in Origin .. not Limited edition, when in game would it say "Currently playing Battlefield 3 - Limited Edition" :S

[SheepShagger556]

Looks like my physical copy from play tech has the same problem. Any word on what they plan to do ?

[Growler]

I have sent a polite email to playtech to see what they are doing. After they have replied I will tackle the EA chat way.

[Nostargate]

Mine just says BF3. Where is the second code? i only have a code on the white sheet.

http://i290.photobucket.com/albums/ll253/Nostargate/PWcode.jpg

[Growler]

Nope, I def do not have that piece!

[winter]

http://i290.photobucket.com/albums/ll253/Nostargate/PWcode.jpg

Yeah, I didn't get that physical warfare code... fuck.

[Growler]

I have also sent an email too

nzsupport@ea.com


Hi,

I purchased BF3 LE Hardcopy through a store.

All my packaging & discs say LE, but when key is entered it is standard edition.

This is a known problem and I am not the only one affected.

Do you know what is being done to rectify this?

Cheers, Bacon Buster

[Nostargate]

Already registered it or i would of given it to you for a blowjob.

[winter]

Ah fuck.

If they give me another key or whatever.. will I lose my current progress? :/

This is saddddddddddddd for what has so far been a fucking fun game.

[EvaUnit02]

Yeah, I didn't get that physical warfare code... $#@!.
In New Zealand, the Physical Warfare Pack was exclusive to EB Games and Origin pre-orders. It's not part of the regular LE.

[Growler]

sigh, online chat looks like a no go, getting the same "it's your retailers issue" thing that someone got earlier

[winter]

In New Zealand, the Physical Warfare Pack was exclusive to EB Games and Origin pre-orders. It's not part of the regular LE.

Ahh okay, hence my Playtech version missing it - well, hopefully my version is still LE :O I want Wake/Karkand :(
in Origin where you launch BF3 does it just have "Battlefield 3" if it's LE?

[Growler]

Yah can someone screeny their origin please that definatley has LE

[winter]

Yah can someone screeny their origin please that definatley has LE

pweeeeetttyyy please.

[EvaUnit02]

Yah can someone screeny their origin please that definatley has LE
Here ya go. You can see my dud standard edition there, to the left of the old BF3 Beta and the Limited Edition to the right.

http://iforce.co.nz/i/lktofffx.051.jpg (http://www.iforce.co.nz/View.aspx?i=lktofffx.051.jpg)

[winter]

Fuck.. great. :(

[Obble]

Fuck.. great. :(

Same thing happened to my brother, playtech said they're gonna give him a limted ED key, interesting.

[Growler]

>.<

nope... and EA online are adamant that the retailer has to fix it!

[Fubar]

I see when Origin started this morning I had a message pop up saying Origin has a known issue with product registration. Anyone else get that message this morning?

[winter]

Same thing happened to my brother, playtech said they're gonna give him a limted ED key, interesting.

Sigh...

Does a new key = starting over again?

[Sanzie99]

I see when Origin started this morning I had a message pop up saying Origin has a known issue with product registration. Anyone else get that message this morning?

Yeah I've seen that too. Maybe, just maybe...

[Growler]

oh I fucking hope I don't have to start again!

[Retardobot]

What a colossal mess.

Is it only with PT copies?

[Growler]

no, sounds like JB hifi, EB games all the same.

Happened from aussie EA distribution by the looks of it. The monkeys must of been on a break ;)

[winter]

oh I fucking hope I don't have to start again!

Mmm.. much like minecraft for me.

> Spend days building and being awesome
> die due to being completely unaware of creeper.
> give up on minecraft for weeks.

[Retardobot]

Ah OK.

So lame.

[Deagle]

I see when Origin started this morning I had a message pop up saying Origin has a known issue with product registration. Anyone else get that message this morning?

I had a pop-up this morning, although didn't exactly read the finer print on it. I'll have a look tonight.


What a colossal mess.

Is it only with PT copies?

I ordered from Mighty Ape, got the same issue. I suspect it's probably related to any physical copy.

[Daddy Clin]

Worth a read. Take it with a grain of salt, as industrial espionage is rife, but I'd believe it. I've bought fucked copies of Crysis AND Warhammer Online and have felt the sting of EA. I hates 'em, I do.

http://i.imgur.com/mwhlF.png


I see when Origin started this morning I had a message pop up saying Origin has a known issue with product registration. Anyone else get that message this morning?

Saw that. Felt dirty, like they were talking to me uninvited.

[Growler]

Has anyone heard anything from PLAYTECH today?

[winter]

Has anyone heard anything from PLAYTECH today?

I emailed them, nothing yet :///////////////////////

[Growler]

might be time for a phonecall....

Obble what did your Bro do?

[~SoL1D_Sn4Ke~]

Has anyone heard anything from PLAYTECH today?

have same prob, emailed yesterday, rang me today and they gona replace mines.

[Obble]

might be time for a phonecall....

Obble what did your Bro do?

He phoned them, he's gonna go in later today.

[winter]

Any word on whether stats/progress is reset with a new key? I'm going to assume it is.
but that's because I'm having a negative nancy day at work :(

[Growler]

I so hope I dont have to restart my Soldier! That would be a royal cuntbag.

[=C=]

Has anyone heard anything from PLAYTECH today?

Emailed PT yesterday afternoon, still waiting for a response.

[9unk]

Hey so I just called PT as I wanted to hear what they were going to do for me.... He said they'd already been in contact with EA etc and that it was a know issue for Aus/NZ and that they are looking to rectify the issue at the moment... How long will it take EA I don't. He obviously couldn't answer any questions on time or if we'd lose our current stats etc but this is a royal cock up on EA's part....

THIS SUCKS FFFFFFFFFFFFFUUUUUUUUUUUUUUUUUUUUUUUUU EA

[=C=]

I don't see why you would loose your stats for the origin login?

When I was installing BF3, I logged into Origin and the soldier was there, however it said (BF3 not available please install). So If you re-install or change CD-Keys etc, it's still the same game that will open up Battle log with your origin ID...

[klboy88]

Talked to Chen from PT, he's with the EA NZ guy at Armageddon, they're trying to sort it out with EA UK now. Hopefully we'll see a solution soon.

[winter]

I don't see why you would loose your stats for the origin login?

When I was installing BF3, I logged into Origin and the soldier was there, however it said (BF3 not available please install). So If you re-install or change CD-Keys etc, it's still the same game that will open up Battle log with your origin ID...

I hope you're correct :P

[Growler]

Hey so I just called PT as I wanted to hear what they were going to do for me.... He said they'd already been in contact with EA etc and that it was a know issue for Aus/NZ and that they are looking to rectify the issue at the moment

Nice work mate, I will hold off calling them then, no point putting another spoon in the pot.

[philo-sofa]

http://i290.photobucket.com/albums/ll253/Nostargate/PWcode.jpg
Nos - did you order this via EB?


In New Zealand, the Physical Warfare Pack was exclusive to EB Games and Origin pre-orders. It's not part of the regular LE.
Cheers for the update Eva - you're sure of this PW exclusivity thing?

[=C=]

Nice work mate, I will hold off calling them then, no point putting another spoon in the pot.

More spoons make the pot stir faster :P

+1 for the update.

PS. It would be nice if PT could drop us a line or an official announcement as to what steps they're taking to resolve this and are aware of the problem etc... Just a piece of mind.

[LeadCollector]

3 words... Consumer Guarantees Act, Playtech is bound to it as are any other NZ based retailer this means a solution or a refund as advertising one thing and supplying another is frowned upon :)

[winter]

3 words... Consumer Guarantees Act, Playtech is bound to it as are any other NZ based retailer this means a solution or a refund as advertising one thing and supplying another is frowned upon :)

I'm sure it wouldn't come to that..

Playtech will be a bunch of GC's, no doubt they're just waiting on EA NZ's response to the issue.

[Meat2Potatos]

They called me about an hour ago assuring this issue is being worked on too.

Surely the easiest way would be to send the affected LE owners a back to Karkand serial key.
Doesn't seem all that difficult to resolve tbh.

[flyingpuffin]

Dang, thought it might be the issue. Explains why my mates one does not say LTD edition (he bought from MightyApe)

[5tacK]

3 words... Consumer Guarantees Act, Playtech is bound to it as are any other NZ based retailer this means a solution or a refund as advertising one thing and supplying another is frowned upon :)

^^This.

I also preordered mine from Playtech. I paid for Limited Edition, I have a receipt for Limited Edition.

I'll be playing Back To Karkand Expansion Pack when it's released (or money back). :)

[Sanzie99]

I'm sure it wouldn't come to that..

Playtech will be a bunch of GC's, no doubt they're just waiting on EA NZ's response to the issue.

+1, I don't think Playtech are going to do nothing, they are a majorly involved with the NZ gaming coumunity and will look to sort something out with us. The CGA is going way to far considering it's not really PT's fault. If anything I'd be looking at what can I do against EA since it was their job to ensure the product was correct.

[~SoL1D_Sn4Ke~]

playtech rang back and said who ever bought from EB games physical warfare pack gets access to it now everyone else will have to wait for 3 weeks for EA to when they will officially release back to karkand, the issue with showing bf3 logo on origin and not LE will be fixed by Origin soon.

[flyingpuffin]

I talked to a very helpful person at MightyApe who is now looking into this! sweet

[LeadCollector]

Not saying it is PT's fault and not blaming them one bit... it is however PT's issue to resolve as they are left liable under the CGA. simple.

[winter]

playtech rang back and said who ever bought from EB games physical warfare pack gets access to it now everyone else will have to wait for 3 weeks for EA to when they will officially release back to karkand, the issue with showing bf3 logo on origin and not LE will be fixed by Origin soon.

Good to hear :) bringing some sunshine into my day :D

[~SoL1D_Sn4Ke~]

Not saying it is PT's fault and not blaming them one bit... it is however PT's issue to resolve as they are left liable under the CGA. simple.

Its EA's fault, they should have mentioned the difference between physical warfare pack and limited edition, nothing wrong with packaging, LE edition just has to wait for couple of weeks to get the expansion its still free, but physical warfare gets them now with the seperate key they get.

[LeadCollector]

Its EA's fault, they should have mentioned the difference between physical warfare pack and limited edition, nothing wrong with packaging, LE edition just has to wait for couple of weeks to get the expansion its still free, but physical warfare gets them now with the seperate key they get.

I couldn't give a rats arse about the physical warfare pack so long as I get Karkand :)

[PrinceTuiTeka]

Any word on whether stats/progress is reset with a new key? I'm going to assume it is.
but that's because I'm having a negative nancy day at work :(

So am I. I'm having a *very* negative day. Disconnects all the time, I just got my M416 with foregrip and silencer, and now may have to start over, :(

[Growler]

im about to unlock my MORTARD!!! boooohoooooo :(

[sadisticveneer]

Won't phone and harrass Playtech just yet then. Will wait for an update :)

[Froglotion]

http://thefunnyinbox.com/wp-content/uploads/2011/02/thefunnyinbox-everyone-calm-the-fuck-down.jpg

Anyone would think they only included one map and one gun the way some people are going on about it...

There is supposed to be an image above, but it's not working :(

[Menial]

Jesus, you uppity fucking nerds. Just chill out, it'll get fixed, just play the bloody game and stop worrying about these incidentals.

[5tacK]

The Back To Karkand card in the Limited Edition retail box doesn't have a key. It just says that your normal key gives you access to the expansion for free once it is released.

I'm sure that people are jumping to conclusions and confusing this with the Physical Warfare version - which was the version someone posted pics of here and elsewhere.

[5tacK]

Jesus, you uppity fucking nerds. Just chill out, it'll get fixed, just play the bloody game and stop worrying about these incidentals.

Stop being sensible fiddycent.

[Froglotion]

Jesus, you uppity $#@!ing nerds. Just chill out, it'll get fixed, just play the bloody game and stop worrying about these incidentals.

Said it better than me :D

[LeadCollector]

http://thefunnyinbox.com/wp-content/uploads/2011/02/thefunnyinbox-everyone-calm-the-fuck-down.jpg

Anyone would think they only included one map and one gun the way some people are going on about it...

There is supposed to be an image above, but it's not working :(

What you mean I am missing some maps and weapons too!!! FFS :)

P.S. Your pic works for me

[Growler]

no, it's getting what you paid for. We purchased LE for a reason. We expect to get that when it gets delivered......

If I buy a car and it only has 3 wheels when it gets delivered..... im probably not just going to sit there hoping it gets sorted......

when money has changed hands, a she'll be right attitude is not always the best to have.

[mycoolcar]

im about to unlock my MORTARD!!! boooohoooooo :(

Mortar is pretty cool, so is the MAV with its BBURRRRZZZZZRRR flying sound and thermal optics. SOFAM is cool if you get another two people with javelins using it.

[winter]

no, it's getting what you paid for. We purchased LE for a reason. We expect to get that when it gets delivered......

If I buy a car and it only has 3 wheels when it gets delivered..... im probably not just going to sit there hoping it gets sorted......

when money has changed hands, a she'll be right attitude is not always the best to have.

Nah stop being an uppity fucking consumer!

But yeah I agree, I'm in the same boat - I paid for LE so I could receive LE.

[winter]

EA statement.

http://blogs.battlefield.ea.com/battlefield_bad_company/archive/2011/06/16/physical-warfare-pack-available-to-all-battlefield-3-players.aspx##

Lol? but.. we would've unlocked the weapons by then?

[J Bomb]

What Growler said, this isn't a moan thread, its about the crew getting what they paid for and sorting out an issue with a product.

[Froglotion]

no, it's getting what you paid for. We purchased LE for a reason. We expect to get that when it gets delivered......

If I buy a car and it only has 3 wheels when it gets delivered..... im probably not just going to sit there hoping it gets sorted......

when money has changed hands, a she'll be right attitude is not always the best to have.

A closer example would be buying a car as it comes with a free umbrella. You get the car but no umbrella. Not a huge issue as you know it's not going to rain for 3 weeks so you don't need it till then. Even so, you complain at every chance you can get that you paid for the car with umbrella and you will be pissed off until you get your umbrella. The car sales person says you can still drive the car and that they will sort the umbrella out. But I have no umbrella!!!!! I paid for the umbrella edition and want it now!!!! even though it wouldn't unlock until later anyway. Waaaah etc. I'm in the same boat, but if this sort of problem is all you have to deal with in life then I wish I was that lucky.

BF3 time :D I just hope it doesn't rain as my copy didn't come with the umbrella.

It's obviously a known issue, and if it's not sorted in a suitable time frame, then sure complain then, I will be too.

[winter]

I'ma hit ya.

[sadisticveneer]

Playtech stated on their facebook a while ago in response to someone's question:

"Hi Adam, as per latest post on FB now, the Physical Warfare Pack is a EB Games exclusive, but will be free for all later on. For your Karkand map on your Ltd Edition copy as per the included paper inside your package, there is no key, it will be made available via notification in-game when it is available. hope this help answers your question"

[winter]

Sweet, I can handle that - all I want is the Back to Karkand shit.

I can now chill.

[Growler]

Then why do some people that got physical copies from PT show as limited edition in game and some not?

I would hardly say I have been complaining at every chance, I emailed the suppliers once I found out about the issue...... nothing else.......

[Retardobot]

What exactly does the LE copy give you over standard? Just time sensitive unlocks?

[~SoL1D_Sn4Ke~]

hmm talked with the guy at Origin on live chat, he checked my key and acc said that its not limited edition, iv been given standard edition and have to contact the shop for warranty, now playtech tells me to send copy of my invoice and all through email because EA nz has fkd it up, fs should have bought from EB

[Daddy Clin]

Not time sensitive. You will have to pay for Karkland if you don't have LE.

[Growler]

What exactly does the LE copy give you over standard? Just time sensitive unlocks?

the 1st expansion pack, which is DLC ($15 US I believe)

[Deagle]

What exactly does the LE copy give you over standard? Just time sensitive unlocks?

It'll give you the Back to Karkand money-grab .. I mean DLC .. when it's released for free, rather than having to spend $10/$15 for it at the time. I'm hoping that the LE issue gets resolved before they release Karkand, as I wanted the LE because of the Karkand expansion.

[5tacK]

People that preordered get Limited Edition. Limited Edition gives you the 'Back To Karkand' expansion pack for free.

People who buy BF3 standard edition (not preordered/while stocks last), ahve to pay for the expansion.

[Retardobot]

Ah, thanks!

[Fubar]

Then why do some people that got physical copies from PT show as limited edition in game and some not?

I would hardly say I have been complaining at every chance, I emailed the suppliers once I found out about the issue...... nothing else.......

Seems like packaging between standard and LE editions have been mixed up with the keys. Within oga we have 5-6 people affected that we know of so far, some of those not affected got copies at the same stores. Hit and miss it seems

As for moaning my, gripes with EA and the piss off response I got from them


hmm talked with the guy at Origin on live chat, he checked my key and acc said that its not limited edition, iv been given standard edition and have to contact the shop for warranty, now playtech tells me to send copy of my invoice and all through email because EA nz has fkd it up, fs should have bought from EB

Doesn't make a difference. Problem has occured with Playtech, EB Games, JB HiFi, Mighty Ape etc etc its not their fault

[Growler]

Sorry Rii, there are also some time limited unlocks as well with certain LE. but they were store specific bonuses (EB games here, bestbuy US etc) which was a few weapons automatically unlocked at game start.

[winter]

People that preordered get Limited Edition. Limited Edition gives you the 'Back To Karkand' expansion pack for free.

People who buy BF3 standard edition (not preordered/while stocks last), ahve to pay for the expansion.

Fuck.. Now I can't chill - I'll wait till I get home and chat with an origin guy, get em to tell me if mine is LE or not
if not, I guess I'll have to hit up Playtech..

[9unk]

A closer example would be buying a car as it comes with a free umbrella. You get the car but no umbrella. Not a huge issue as you know it's not going to rain for 3 weeks so you don't need it till then. Even so, you complain at every chance you can get that you paid for the car with umbrella and you will be pissed off until you get your umbrella. The car sales person says you can still drive the car and that they will sort the umbrella out. But I have no umbrella!!!!! I paid for the umbrella edition and want it now!!!! even though it wouldn't unlock until later anyway. Waaaah etc. I'm in the same boat, but if this sort of problem is all you have to deal with in life then I wish I was that lucky.

BF3 time :D I just hope it doesn't rain as my copy didn't come with the umbrella.

It's obviously a known issue, and if it's not sorted in a suitable time frame, then sure complain then, I will be too.

You are comparing Karkand to an umbrella... I'd say Karkand would be more like buying the GT model and being given the G. Karkand is a rather important reason why most people pre-ordered the game... Its not really just another gun that you can unlock later or anything its actually something of value.

But everyone should just chill out. I rang PT because I wanted to hear it from the horses mouth what was going to happen.

[Scorched_onion]

http://i290.photobucket.com/albums/ll253/Nostargate/PWcode.jpg

Dont even have that sheet. Got a new key from Ea tho.


Ah $#@!.

If they give me another key or whatever.. will I lose my current progress? :/

This is saddddddddddddd for what has so far been a $#@!ing fun game.

Nah you don't it stays the same its for your account not the key. Although if you get a new key you have to ask them via chat to remove your bf3 key which is linked to your origin account.

[=C=]

A closer example would be buying a car as it comes with a free umbrella. You get the car but no umbrella. Not a huge issue as you know it's not going to rain for 3 weeks so you don't need it till then. Even so, you complain at every chance you can get that you paid for the car with umbrella and you will be pissed off until you get your umbrella. The car sales person says you can still drive the car and that they will sort the umbrella out. But I have no umbrella!!!!! I paid for the umbrella edition and want it now!!!! even though it wouldn't unlock until later anyway. Waaaah etc. I'm in the same boat, but if this sort of problem is all you have to deal with in life then I wish I was that lucky.

BF3 time :D I just hope it doesn't rain as my copy didn't come with the umbrella.

It's obviously a known issue, and if it's not sorted in a suitable time frame, then sure complain then, I will be too.

If it is an Origin problem ie it's supposed to show BF3 LE for your key, then none of this would be a problem. The problem is the fact that EA Support say you've got a standard BF3 key and you WONT get access to the Back To Karkand expansion when it's available in 3weeks. Even though you WANT to be 100% sure you got what you paid for.

If EA Support provided sensible information on (There's a problem with Origin and registering the products for AUS/NZ region where BF3 LE show up as BF3 only), then this would have cleared up the mistake and people would be on their merry way.

People arn't asking for the BTK to be unlocked right now or access to it, they want to know if their key they received is 100% correct. And if it is, all is fine!

The bigger issue here is that some people who applied their BF3 LE key shows up as the Limited Edition in Origin, where for some others it doesn't ie. triggering a concern.

[5tacK]

The code in that picture is for the Physical Warfare pack, not Limited Edition.

Limited Edition is linked to the key on the left (white manual).

[Retardobot]

Moral of the story is:

Don't make so many fucking editions.

[winter]

If it is an Origin problem ie it's supposed to show BF3 LE for your key, then none of this would be a problem. The problem is the fact that EA Support say you've got a standard BF3 key and you WONT get access to the Back To Karkand expansion when it's available in 3weeks. Even though you WANT to be 100% sure you got what you paid for.

If EA Support provided sensible information on (There's a problem with Origin and registering the products for AUS/NZ region where BF3 LE show up as BF3 only), then this would have cleared up the mistake and people would be on their merry way.

People arn't asking for the BTK to be unlocked right now or access to it, they want to know if their key they received is 100% correct. And if it is, all is fine!

The bigger issue here is that some people who applied their BF3 LE key shows up as the Limited Edition in Origin, where for some others it doesn't ie. triggering a concern.

^This to a T.


Moral of the story is:

Don't make so many fucking editions.

And this.

[twiggels]

s%it i'm in the same boat. Got my limited edition from playtech also.

[Nostargate]

Nos - did you order this via EB?


Cheers for the update Eva - you're sure of this PW exclusivity thing?

Why yes, yes i did.
Also confirmed EB exclusive for PW.
I am pretty sure when i saw you log in on orgyin(see what i did there?) it said playing bf3 le Growler

[Menial]

no, it's getting what you paid for. We purchased LE for a reason. We expect to get that when it gets delivered......

If I buy a car and it only has 3 wheels when it gets delivered..... im probably not just going to sit there hoping it gets sorted......

when money has changed hands, a she'll be right attitude is not always the best to have.

The only difference between bf3 and bf3 LE (software wise) is the back to Karkand dlc, which it is not known when it will be unlocked. Tonnes of people are affected by this, many of them jumping up and down. The powers to be know already. It'll get sorted before it makes any matter.

Your analogy of the three-wheeled car is completely moronic.

eddit, I stand corrected LAUNCH DAY ACCESS TO THE DAO awesome

[Growler]

no you are!

ea says it's playtechs issue, playtech says there is no issue. No one is taking responsibility.

[=C=]

no you are!

ea says it's playtechs issue, playtech says there is no issue. No one is taking responsibility.


It's not Playtech's responsibility to print the CD-Keys on the documentation. However it is PT's responsibility to ensure their customers receive what they pay for. Ie. They will need to sort this out directly with EA as they are responsible for the packaging.

[Retardobot]

For those of you who have purchased from PT:



Dear customers, seems like there has been 2 common issues with some of your BF3 Limited Edition copies you just got and installed no matter which retailer you got it from nationwide. One is some of you may have a defected packaging issue where there a 2xDisc 2 and no Disc 1, this can be resolved by emailing us @ Playtech and we will swap out for you if you got it here at PT. Second is more complicated where your Limited Edition will show on as Standard Edition, this is getting resolve by EA NZ right now, please be patient and we will have the solution to this as soon as we get the update from them. Thank you

Jeezus, EA NZ.

[Daddy Clin]

Yes, unfortunately for PT, the retailer is responsible for liasing with the supplier in the wake of customer dissatisfaction.

Push me. And then just touch me.

Edit: Just read that whole passage. Two disc 2's and no disc 1? What the actual fuck.

[Easymeat56k]

FUUUUUUUUUUUUUUUUUu, the discs say Limited Edition, but in Origin its just plain BF3..FUUUUUUUUUUUUUUUUUUUUUU

Ordered from Mighty Ape.Sent them an e-mail,soaked in tears....

[Growler]

Thankyou Rii!

At last some confirmation from the source.

[winter]

For those of you who have purchased from PT:



Jeezus, EA NZ.

I'll admit, I wept - but then I read the last passage.. and had some hope... a glimmer of hope :O

[Menial]

It's going to be okay people.

[Growler]

BUT WHAT IF ITS NOT!!!

WON'T SOMEBODY THINK OF TEH CHILDREN

[winter]

They just don't understand :(

[Daddy Clin]

http://i.imgur.com/O7cYF.jpg

[9unk]

Two disc 2's and no disc 1? What the actual fuck.

Just be happy you are not one of these unlucky buggers :(

[Carkus]

I got mine from Mighty Ape, fairly certain i don't have an LE showing up in Origin, just regular BF3. Hmmmm will have to follow up.

[5tacK]

FUUUUUUUUUUUUUUUUUu, the discs say Limited Edition, but in Origin its just plain BF3..FUUUUUUUUUUUUUUUUUUUUUU

Take a deep breath. The expansion isn't even out yet.

[Deagle]

I got mine from Mighty Ape, fairly certain i don't have an LE showing up in Origin, just regular BF3. Hmmmm will have to follow up.

Me too. I've fired them an email, waiting for a reply. There was someone else in this thread who had contacted them by phone, they were looking into it, although no feedback yet.

[Easymeat56k]

Take a deep breath. The expansion isn't even out yet.

Can I let said breath out yet?I'm turning blue and my vision is getting blurry...

[5tacK]

Might just be your settings. Is the light too bright with lots of glare? Mouse acceleration getting you down?

[Menial]

http://www.youtube.com/watch?v=A5FVLrRqwEY

[deanox]

A closer example would be buying a car as it comes with a free umbrella. You get the car but no umbrella. Not a huge issue as you know it's not going to rain for 3 weeks so you don't need it till then. Even so, you complain at every chance you can get that you paid for the car with umbrella and you will be pissed off until you get your umbrella. The car sales person says you can still drive the car and that they will sort the umbrella out. But I have no umbrella!!!!! I paid for the umbrella edition and want it now!!!! even though it wouldn't unlock until later anyway. Waaaah etc. I'm in the same boat, but if this sort of problem is all you have to deal with in life then I wish I was that lucky.

BF3 time :D I just hope it doesn't rain as my copy didn't come with the umbrella.

It's obviously a known issue, and if it's not sorted in a suitable time frame, then sure complain then, I will be too.

Nissan Pulsar, Umbrella's in the B pillar BRA! :p

http://t1.gstatic.com/images?q=tbn:ANd9GcQvLqS5QT6OUAYR-3UYB0uOdI_aGkywXLyjJDEWMxvDKPRByQIoGHqABqfZWAhttp://carphotos.cardomain.com/ride_images/1/1741/4201/4352100077_large.jpg

[Growler]

in chat with EA atm, they confirmed I only have standard edition.

Asked me to take a pic with todays date, receipt, discs etc.... which I have done

now she is saying I have a digital version!

LOL now they are saying it's my issue.....


Tabitha: I'm sorry, but I've spoken with my supervisor about this. You have already purchased and downloaded the digital version of the game, regular version. Unless there is anything else I can do for you I will have to disconnect this chat.

[Retardobot]

What a joke.

It's like those stickers on packaging. "When you unwrap this packaging you void the warranty".

How the fuck are you supposed to know until you register the key?

[winter]

Wow, I will ensure to D/C and wait for another person if I ever get Tabitha.

- - -

Actually, is it or, was it even possible to purchase the normal edition of BF3 via Origin? surely they only sold (are selling) the LE on Origin
until that cut off date of November 1st??

[5tacK]

The issue is being dealt with.

[Growler]

lol


you: I would also like to point out that you currently CAN NOT BUY BF3 standard edition over origin
Tabitha: It's true, you cannot.
you: so pleasetell how I managed to do it?

[Growler]

ahahahahahha FUCK THIS IS GOLDEN!!



Tabitha: I can see this is clearly photoshopped now.
you: it is not
Tabitha: I can see you've added your drop shadow in the wrong direction Greg.
you: in the slightest little bit
Tabitha: The game case has a shadow extending downwards towards the right.
you: I can take that same photo in any layout in any direction

you: yes the game case does have a shadow going down to the right
Tabitha: I'm sorry, we're not helping you today, and I would appreciate you not waste Tabitha's or my time.

[winter]

What in the fuck hahaha..

Tabitha ! I WILL SCALP YOU!

[=C=]

I really hope EA will sack all those retards who refused to help us and provide us with the BS answers as above.

[Growler]

I better not go in again I might get banned

[Retardobot]

Hah, they wont.

EA will more than likely be impressed with the way the support workers are handling things.

If they're so fucking up to play with "PHOTOSHOPPED LOL" images then tell Tabitha to go fuck herself, then look at the un altered EXIF data.

[Growler]

so I took a photo of my playtech invoice with Hi tabitha written on it, todays date and sig. also in it was my physical case, the 1st DVD, the paper with serial on it and the karkand info piece. Also another post it with the name benjamin on it for the tier 2 support guy.



and supposedly I photosshooped it up in 3 minutes. FUCK I AM GOOD!

[Growler]

I think what fucked them up was I wrote Fri 28th October...... HE IS IS THE FUTURE!!!

[Menial]

I really hope EA will sack all those retards who refused to help us and provide us with the BS answers as above.

I hope they improve their customer service skills so that they may better serve us in the future, but whatevs.

[oefox]

Am online with EA Chris right now, being very polite and asked for what I wanted, is being very helpful

[oefox]

Haha, he just gave me a new key, I added it...it's still a standard version :(

working with him

[oefox]

All sorted, now have correct version :)

[sadisticveneer]

Is it the "Talk to a game advisor" to chat with them?

[WalNutZInTheHead]

good thing I read this thread.
I bought my copy of BF3 from NZGameShop which they ship all their products from UK so hopefully over there they don't have this issue.
Although I have to wait a whole week for this to arrive :(
It's ok though I have exams until end of next week.

One thing I gotta mention though.
I bought my LE of BC2 from Mighty Ape and now that I have Origin it is showing that I have the Digital Deluxe Edition which includes BC2 and Vietnam.
So I thought I got Vietnam for free but after going in game that wasn't the case.

So keep in mind that your copy might actually be a LE of BF3 its just that Origin might not have updated the cover picture correctly.
I just thought I would mention this. This might not necessarily be the case.

[oefox]

@sad Something like that, I followed the level up your support link, at first the chat option was greyed out so figured it was browser problem so fired up the dusty IE and sure enough it was enabled with IE (dam wish devs supported Opera more often)

[winter]

okay, so I didn't get Tabitha.. phew - but I got Abhimanyu instead and he so far hasn't said a word to me..........

[sadisticveneer]

On there trying now. Wait time is 14 minutes.

[winter]

Well that went fucking swimmingly.. gave him all of my info...



Abhimanyu:
Please stay on-line while I check this information for you.
you:
not a problem :)
The chat session has ended. Please contact us again if you need further help.

[[∞]MadMike]

hmm talked with the guy at Origin on live chat, he checked my key and acc said that its not limited edition, iv been given standard edition and have to contact the shop for warranty, now playtech tells me to send copy of my invoice and all through email because EA nz has fkd it up, fs should have bought from EB


There is a problem in NZ. Conflicting laws and I.E. consumer guarantees act and fair trading act put the blame onto the retailer even though they are not the one that created the fuck up in the first place. Problem is that US and other countries don't have either to the degree that NZ does, so aren't bound like NZ are. Unfortunately for all the retailers involved OUR law puts the ball back in there court and for them to them sort the issues out with the wholesaler involved.

Obviously this isn't one of those take it back and get your money back situations because then piracy laws also prevent this (so you dont take it home copy it, use the code then return product for a refund). Our Law states that when you purchase goods from a shop (brick and mortar) you are in fact sold what is on the box. add or promotion unless a substitute that suits both parties that entered into the purchase agreement (I.E money changed hands) can be agreed upon.

So in this case if its purchased through a brick and mortar shop you do indeed have to deal direct with the shop and not the wholesaler (EA NZ), It's going to require some patience and understanding from both parties as No retailer has the power to just create you a new code, they cant swap the product out and even if they did they couldn't guarantee it would work either.

Patience and nice words with the retailers involved guys will get you a lot further and will maintain your relationships with them.

[sadisticveneer]

Just connected FINALLY to a live chat, and Amit disconnected straight away :\ Waiting again.

[Growler]

now BF3 aint even in my Origin....

[SteddieEddie]

You guys should just wait for PT to sort it out, they have a record of your purchase and it will be a lot easier dealing with them I'm sure

[~SoL1D_Sn4Ke~]

you: need help with the bf3 copy i purchased, i ahve received a standard edition but i purchased limited edition
Jeannie: Ok.
you: so what do you need to resolve this issue ?
The chat session has ended. Please contact us again if you need further help.

thanks EA

[sadisticveneer]

Talking to someone now who is telling me I have the digital download version, not a physical copy. Linked him a photo and he isn't responding *sigh*

[Growler]

welcome to my world

[Zenith]

Looks like I have been done too, first Courier post did a 2 day overnight delivery from auckland to Hamilton, Installing game now but given the Origin page calls it Battlefield 3 on the Icon with no mention of L.E. it is probably stuffed too. Think I will just leave it to PT to sort out via EA NZ, CBF with online support.

[sadisticveneer]

A response!

Daniel: Well then. That is actually very interesting. Let me see what I can do here.

Wonder if this will go terribly, terribly, terribly wrong.

[Growler]

like mine and have BF3 dissaplox from origin

[Dr Woomanchu]

Jesus, you uppity fucking nerds. Just chill out, it'll get fixed, just play the bloody game and stop worrying about these incidentals.

I agree . Talk about 1st world problems. What about us guys who have real serious issues, like NZ post HASN'T EVEN DELIVERED THE FUCKING GAME YET!!!!

[sadisticveneer]

So let me tell a story :)

you: Hi, I've bought the limited edition of Battlefield 3 and when i've activated the key in Origin, it is only showing as the standard edition
you: Can you help please?
Daniel: Where did you purchase the game from?
you: Playtech New Zealand
you: I've taken photos of the case and everything inside if that helps?
Daniel: It's showing me on your account that you have the Digital Download version, not a physical copy.
you: I've got the photo of it all if you would like the link? It is definitely a physical copy
you: *link hidden*
Daniel: Well then. That is actually very interesting. Let me see what I can do here.
you: Thank you :)
Daniel: Ok, for some reason the code you clearly have in your box thinks it is a Digital Download code. I am going to provide you with a new code but I cannot guarantee that it will work at this time.
you: Thanks! Why might it not work?
Daniel: It may not link with the version you have correctly. Honestly the first time I've tried it.
you: Ah ok. If it doesn't work, do I just redownload?
you: Thanks for helping btw, greatly appreciated :)
Daniel: That's what I would do.
Daniel: Ok, a new code should be arriving in your emal shortly.
you: Thank you so much, the code has worked and it's downloading the edition now :)
Daniel: Perfect. I'm so glad it worked for you and I apologize for the problem in the first place.
you: Thank you very much for resolving the issue so quickly, it is greatly appreciated
Daniel: You're very welcome, thanks for contact EA Support today and enjoy BF3!
you: Thanks!

Being nice pays off :)

[oefox]

FYI

If you have trouble getting the game to launch, go into your default browser and go to http://battlelog.battlefield.com/bf3/ and make sure you have the plugin installed, I run Opera and after I manually went to battlelog and installed the plugin everything started working

Now to solve this mouse nagative acceleration pita

[Lias]

Kinda glad PBTech got parallel imported copies now lol. Mine was fine.

[~SoL1D_Sn4Ke~]

Sweet got me given a key from EA after the third try with chat, just have to explain them well, as soon as you say you bought a physical copy they think you are trying to get a free key for buying a standard edition and sending photoshoped pics

edit: it says limited edition now! finaly relief

[Venomoose]

Sorry if this has already been answered, but do stats reset with a new key?

[Scorched_onion]

Nope

[Cometto]

Took an hour and 3 minutes... but now finally have it showing as LE


you: Hi
you: I brought Battlefield 3 Limited Edition from a retail store, activated it on origin but i don't have limited edition on origin
Daniel: Ok, let me pull up your account real quick.
Daniel: May I have your date of birth for verification?
you: -snip-
Daniel: Thank you. One moment please.
you: Are you still there?
Daniel: Yes, sorry for the delay.
Daniel: Ok, I need you to send me a picture that includes the game disk, the manual with code, the case, your receipt, and a signed and dated piece of paper
you: Alright
Daniel: You're going to have to upload that to an image site and send me the link for review.
you: ok
you: -snip-
Daniel: Ok, thank you very much. Let me see if I can make this right for you.
you: Ok thanks
Daniel: Ok, a new code should be arriving in your email. I apologize for the error in your original code.
you: Thanks, I just got it, will try now
you: Thanks for your help. It now shows up as limited edition.
Daniel: Perfect. Thanks for contacting us today and enjoy BF3!

[Venomoose]

Hmmm, think I'll wait for Playtechs solution before I try to convince some EA monkey that I'm not ripping them off.

[GhostOfGallipoli]

for those that got physical warfare from EB....it looks like this problem does not affect that version. haven't heard of any issue at this stage at least

[Fubar]

Well contacted support again seeing people are having some success.

Explained the situation to "Theodore" to be told the whole problem is nothing to do with EA and its the retailers fault for not checking the codes. I asked how a company is able to check codes when the cases are sealed. He replied EA are aware of the problem and are trying to fix it.

So I replied after you guys have implied I'm trying to rip you off, you now admit there is a problem??????? Guy replies that is all I have to say at this time even when its not EA's fault and then he disconnected me!

[Growler]

YAY!!

Larry S saved my Bacon... :D

took 6 tries, being accused of trying to rip EA off, but it is now fixed.

[twiggels]

Try 1, told to contact my retailer, back in the que.|
Try 2, ^

[Demandred]

contacted support - told my copy is only normal and not LE, explained they are wrong was told they are aware and are working on a fix that will update automatically once done, and should be before the Karkland DLC

Tui Ad here?

[sadisticveneer]

Jeez the download takes ages! Everyone should Daniel an excellent rating.

[Growler]

ok so LE is on, gmae installed... now the origin activation error..

FFFFFFFFFFFFFFFFFFUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU UU

[twiggels]

I wish I could choose Daniel, The rest just keep telling me to contact my retailer.

[CapBBeard]

Same issue here, have emailed Mighty Ape but will have a crack at EA support.

Can you guys who got a new key but are having activation problems still play your original game?

[sadisticveneer]

I'm 23 minutes off finishing downloading finally. I seriously hope I don't get an activation error. As to still being able to play the old copy, for me at least, it would appear so. However, I deleted the files I installed to make sure the downloading one doesn't get pissy with me on any off chance, so I can't retest.

EDIT: A user named Min on gpforums.co.nz has stated this has worked for him/her.

"managed to find a workaround for the activation issue if anyone wants to try, its working for me.
Edit your HOSTS file in c:\windows\system32\drivers\etc and add this line, save and exit.

127.0.0.1 proxy.novafusion.ea.com"

Anyone want to give that a crack?

[~SoL1D_Sn4Ke~]

I'm 23 minutes off finishing downloading finally. I seriously hope I don't get an activation error. As to still being able to play the old copy, for me at least, it would appear so. However, I deleted the files I installed to make sure the downloading one doesn't get pissy with me on any off chance, so I can't retest.

so you purchased the game from playtech and got given a new key from origin chat now downloading the whole game? why not use the cd to install and use the new key, thats what i did.

[sadisticveneer]

I had had enough at that point and couldn't get it working. The disc installation said installing Battlefield 3, whereas the download stated installing Battlefield 3 Limited edition. Had enough of mucking around with it and went the way of letting it do what it wanted.

[Growler]

I
"managed to find a workaround for the activation issue if anyone wants to try, its working for me.
Edit your HOSTS file in c:\windows\system32\drivers\etc and add this line, save and exit.

127.0.0.1 proxy.novafusion.ea.com"

Anyone want to give that a crack?

I FUCKING LOVE YOU!

[sadisticveneer]

Play that game!!! :D

[<Spectre>]

"Your approximate wait time is 5 minutes"
Its said this for the last 30 minutes...

When I tried late last night/early this morning, it went from 65 mins down to 15 mins and stayed there until I closed it 6 hours later.

Damn you EA

[ramb4ldi]

Mine is showing none of them around at all. That might be your problem? You are trying to use it at the wrong times? Officially I believe it is only staffed 0800 to 1900 CST but I have talked to support (for what little good it did) later than 1900

[CapBBeard]

I'm chatting to one right now, sorry guys had him for about an hour now :P

Much back and forth, constantly told to talk to the retailer but it looks like there may be light at the end of the tunnel... will update shortly. Guys name is Vijay B.

EDIT: Andddd he delivers. Not gonna lie, it was an uphill battle but just kept assertive / polite and he pulled through with a replacement key. Just keep working at it.

[sadisticveneer]

Glad we are getting it sorted :)

[winter]

Still no luck, and I'm now talking to someone else...

fingers crossed.

[winter]

Fixed.. but now it's downloading another BF3 altogether and I still have the standard in my origin.

- - -

Uninstalled standard, reinstalled LE with new key.


Sorted.org.nz

[ArtanisNZ]

wow so glad i'm not bothering with BF3 for a while yet what a crap shot of a release.

[mycoolcar]

Buy through origin. No issues. Rank up, kill cunts, win.

[winter]

Hah, now I'm not getting past 100% download - it hits 100% sits at finalizing .. then gives me error 7049.5 then starts again at either 80 odd percent or 99% and continues
in a loop.

Fuck this shit.

[Krekor]

So what is wrong with just accepting a key for the Karkand DLC? I'd imagine that this will be the resolution. I bought the Limited Edition so that I could play the expansion pack on release, not because I wanted a few extra words in my game title. Imagine the hours wasted on people waitng in queues to chat with EA support.

[Anaraith]

I had emailed MA yesterday. Got a reply and they say they are working on it.

[Frontliner]

What about the ME3 MP beta? is that a LE perk? cause if it is then we'd need a Karkand code and something that allows us into that

[winter]

Installed, now cannot activate.

Sweet.

[winter]

Spoke to Avnish, who gave me two new LE keys, both of which did not activate..
he then disconnected the chat...

[ramb4ldi]

Yeah I had him (or at least someone by that name) that was terrible with regards to trying to get BF3 to just load.

[Spork]

You probably don't need to bother reading this, it's just a huge rant, and I added a lot to it after writing it originally, so it probably doesn't even make any sense, but the TLDR; is that EA are pricks, and they are the definition of EVIL multinational corporation.

I really do wonder what qualifications or training the Origin support people need, as there is absolutely NO consistency at all between any of them.

When I had to deal with the idiots about having purchased MOH LE and not getting an early access BF3 beta key, I spoke to three different people who all told me completely different things, then eventually I got an answer out of them which sort of made sense, however it wasn't a good answer. I was told that since I had not played MOH LE online, that I am not legible for early access, but I checked, and there was no indication of this.. Anywhere, I checked the case, the manual, ingame, I even went to the official website which had terms and conditions, and none of them stated anything about having to play online, so after talking to the tier 1 for a while, I was elevated to tier 2 support on three occasions and every time as soon as I got to position one in the queue (30 minutes each time) I was told 'sorry there is no one available to help you' and instead of you know, just letting me wait there for a while, IT BLOODY KICKED ME out of the chat room and I had to go back to the shit as crap tier 1 support who were all clueless as hell, and no matter what, they told me that 'sorry, we can not bump you ahead in the queue, so you will just have to wait'.

So I raged, and said that there is no way that I am waiting for a fourth time (this would mean I'd have to have waited a total of two fucking hours to get help from someone who probably would be of no help), so eventually the tier 1 person said that their tier 3 support would get in contact with me within 48 hours, to which I said that is ridiculous, as I am complaining about not getting access to the early access beta, which only goes for 48 hours, but there was nothing else I could do, so I accepted that, and told the tier 1 tool that I expect an official apology from EA, and some form of remuneration for being messed around.

Well, I had no hope that EA would actually get in contact with me, and luckily I was lucky enough to be posting on another forum (Australian one called Whirlpool) and another member on there received two early access keys, and gave me one.. So then the 48 hours went by, and the early access finished, and I got a reply from EA on the third day (first day of open beta) saying something along the lines of 'Hello, we now see that you ended up getting access to the beta, so unless you have any other problems, have a nice time playing', which pissed me off even more, as it had NOTHING to do with EAs shit support, it was to do with a very nice member on the WP forums, but EA don't give a shit. They did not even type the word sorry, or any single word for an apology for being stuffed around..

Pricks, the lot of them.

As great a game as BF3 is, shit like what happened to me, and what happened to Growler in being directly accused of using photoshop to doctor a photo just to trick them into giving him a LE copy of BF3 is absolutely ridiculous, and if I was in charge of the help centre, that person would be given at the very least a very stern talking to. Absolutely shocking form EA. For a company as big as EA, you would expect them to employ people who actually know what the hell they are talking about.

It is thanks to these sorts of issues, that if there is ever an EA game released in the future which I am on the fence about buying, I will not, and I have told absolutely everybody that I can about my story, in the hope that perhaps they too have the same view on future EA releases.

I remember when I was younger, if there was ever a problem with something, my dad would always get on the phone and ring up the company, and one way or another, he would get something out of them, possibly as small as an apology, or a replacement item, or anything else which was appropriate for the situation, or if the phone conversation went in a different direction then he would always take down the person who he spoke to's name, and their work ID, and he would elevate the matter (via another phone call or a letter to the company) and take up the issue with someone higher up than the staff member, or, alternatively if the person was helpful, he would ask to speak to the manager, and tell the manager that the person was very helpful, or even write a letter to say so.

Now, with the EA support, they have absolutely no responsibility, they can (and obviously have, in Growler's case) say what ever the hell they want, and get away with it! I mean, if Growler was to write a letter to EA, complaining about Tabitha.. Is there even a place where you can send a letter to EA? Either way, I doubt that Tabitha would get into trouble. As I think it was Rii, said, she was probably thanked for being so attentive to the matter of criminal Kiwi's doctoring photos to get freebies.

[/rant]

[winter]

Tabitha probably isn't even her real name.

- - -

I'm currently giving redownloading the whole fucking thing one more go, if it fails - I'm deleting everything and will not be playing until ALL issues are resolved.
really gutted.. I was having a fuck tonne of fun and now I'm really jaded due to all of these fuck ups..

Not to mention all of the downloading and redownloading has blown through over 30Gb's of data.

[O-L-W-A-G]

@Spork: CSB, jokes. But I agree with you, all hopeless I didn't even recieve my "day 1" access code for PHP, got it 36hours after release, so the name is a lie

[winter]

Tabitha probably isn't even her real name.

- - -

I'm currently giving redownloading the whole fucking thing one more go, if it fails - I'm deleting everything and will not be playing until ALL issues are resolved.
really gutted.. I was having a fuck tonne of fun and now I'm really jaded due to all of these fuck ups..

Not to mention all of the downloading and redownloading has blown through over 30Gb's of data.

3rd delete/redownload/reinstall failed.

See you guys online next year.

[Spork]

@Spork: CSB, jokes. But I agree with you, all hopeless I didn't even recieve my "day 1" access code for PHP, got it 36hours after release, so the name is a lie

Haha, yea, well I did put a warning at the top of the post. :P

[Spork]

3rd delete/redownload/reinstall failed.

See you guys online next year.

:(

[Obble]

3rd delete/redownload/reinstall failed.

See you guys online next year.

It's a beautiful evening outside, GO OUT OMG.

:glee:

[winter]

It's a beautiful evening outside, GO OUT OMG.

:glee:

I'm going out now.

[Obble]

To buy an axe and visit EA support centre? :L

[winter]

To buy an axe and visit EA support centre? :L

They'll be at Armageddon tomorrow :3

[Retardobot]

Haha.

Winter, get some Auckland mates together.

OCCUPY EA. I AM THE 99% THAT CAN'T FUCKING PLAY.

[winter]

Ugh.. so over it.. anyone want a special limited edition BF3 disc for use as a coaster?

[whatty]

Maybe not pricks Spork but certainly unprepared as far as customer support in dealing with stupid mistakes such as not allocating CD keys to the correct version of the game.


Not thread worthy but as many here have had there dealing with the workings of origin and CD keys. I was given free a copy of BF3 to give my son by a person who had already installed it on there Origin account but as they had a shit PC that would not run it they gave it to me.

Blah blah CD key in use, any idea how to transfer to my sons origin account? Sent EA online Email thingy but as you c($%@* have taken up all there time I am not expecting a response any time soon. Any ideas?

[SteddieEddie]

From Playtechs facebook page

PLAYTECH (https://www.facebook.com/PlaytechNZ)
Dear customers

We’re at the EA booth at Armageddon, in direct communication with EA. Please be assured that EA’s management team has acknowledged the issue. The core game seems to be working fine, we will have an answer for fixing any Ltd Edition upgrades very soon. Apart from this we’re glad that Battlefield 3 is now released, and have had awesome reviews so far. Please enjoy the game while EA’s management team works on a resolution.

[5tacK]

lol, "How am I supposed to play BF3 if it doesn't say 'Limited' in Origin? I paid for Limited!"

[winter]

lol, "How am I supposed to play BF3 if it doesn't say 'Limited' in Origin? I paid for Limited!"

That's not the issue..

[EvaUnit02]

What about the ME3 MP beta? is that a LE perk? cause if it is then we'd need a Karkand code and something that allows us into that
EVERY registered copy of BF3 grants early access to the MP component of the Mass Effect 3 demo in January. (Although 2nd hand owners of console BF3 will need to purchase a BF3 online pass. Yes, increasingly more console games today have an equivalent to CD keys now.)

Mass Effect 3 Demo FAQ (http://social.bioware.com/forum/1/topic/324/index/8554052/1)

[winfieldsaregoo]

maybe ea did this to kill the brick and morter shops. any one who got it from origin have any problems?

[O-L-W-A-G]

Haha.

Winter, get some Auckland mates together.

OCCUPY EA. I AM THE 99% THAT CAN'T FUCKING PLAY.

+1, If I see you there

[Demandred]

Buy through origin. No issues. Rank up, kill cunts, win.

Yes I noticed this about you :P Have you slept yet since it was released ??? You are at lvl 40 something already

[Retardobot]

Has EA NZ released any sort of official announcement about this cock-up? Or are they just letting the under-trained support staff take care of it?

[Growler]

no official, but I did get an email from them!


Hi there

There seems to be a problem with this as you have encountered, this has been brought to our attention and we are currently trying to determine where the actual problem is, it seems that it may be as simple as the wrong box image showing up through Origin, we are testing new codes to see what causes this, your code may be in fact correct but just not showing up, our collogues in Oz have not encountered this problem so it may be a local issue.

Origin are looking into this and we can get new CD keys if this turns out to be as simple as that!!

Will keep you posted, keep in mind that the LE content isn't out yet!

Regards
Kim Nelson
Technical Support
Electronic Arts (NZ)